Frequently Asked Questions

You asked. We answered.

PROPANE SERVICES

We provide propane delivery, tank installation, tank leasing, and system maintenance for residential, commercial, and agricultural customers. Learn More

Simply contact our office or submit a service request online. We’ll schedule a site visit to assess your needs and arrange installation or delivery.

Yes, we offer automatic delivery based on your estimated usage to ensure you never run out of propane.

If you smell propane near your tank or inside your home, take the following steps immediately:

  1. Check the Tank Gauge:
    If the tank is empty, a propane odor may be present, you should reach out to us for delivery.
  2. If the gauge shows propane is still in the tank, or if you hear gas escaping, proceed with caution.
  3. Leave the Area Immediately:
    Evacuate everyone from the area without delay. Move to a safe location away from the suspected leak.
  4. Avoid Flames or Sparks:
    Do not operate lights, appliances, phones, or any electrical switches. Even a small spark could ignite the gas.
  5. Call for Help:
    Once you’re in a safe location, call 911 or contact NVP right away.

Most tanks have a gauge under the lid. If you’re unsure how to read it, we’re happy to walk you through it or check it during a visit.

Propane prices respond quickly to any situation that might affect supply and demand. Some examples are unexpectedly cold or warm weather, supply interruptions or excess production. These changes may be reflected in the wholesale price we pay for the propane that we deliver to you, and consequently, in the prices you pay for such propane.

GAS & DIESEL FUEL SERVICES

Yes, we offer on-site delivery of gasoline and both on-road and off-road diesel for farms, and businesses.

Minimum order requirements may vary depending on location and fuel type. Please contact us for details.

Yes, we offer tank rentals and sales, along with installation and maintenance services.

Absolutely. We offer recurring fuel deliveries for tanks and can tailor the schedule to match your usage needs, ensuring a consistent supply.

Please note: We do not typically offer recurring deliveries for generators. If you need fuel for a generator, we ask that you call us to schedule each delivery.

Unfortunately, NVP does not offer disposal services for used oil, fuel, or other automotive fluids. However, we’re happy to help you find the right resources. If you’re not sure where to go, don’t hesitate to give us a call. We’re happy to help point you in the right direction.

Proper Disposal of Motor Oil, Antifreeze & Fuel

To protect the environment and comply with local regulations, it’s important to properly dispose of automotive waste such as:

  • Used motor oil
  • Old or contaminated fuel
  • Antifreeze

Many cities and counties operate Household Hazardous Waste (HHW) collection sites or host special drop-off events where these materials can be safely discarded.

You can typically locate a disposal site near you by:

  • Visiting your city or county’s waste management website
  • Calling your local public works or environmental services department
  • Checking with auto parts stores—many accept used motor oil and fluids for recycling

ACCOUNTING & BILLING

We accept ACH payments, checks, and major credit cards. Contact our office for ACH information.

Yes, online billing and payment options are available through our website.

You can reach out to our accounting department by filling out a form or call the office (707) 252-6888 for assistance.

Yes, we offer payment options, including budget plans to spread out seasonal costs. Please inquire to see what works best for you.

GENERAL QUESTIONS

We serve Napa, Sonoma, and Solano Counties. Contact us to see if your location is within our service area.

You can reach us by phone at (707) 252-6888 or (800) 300-3835. You can also send a message through our website’s contact form.

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